Returns or Exchanges
All items are guaranteed to arrive in perfect condition Simply ship the item(s) back to our warehouse (address below) with a brief note requesting a refund. Please note the following guidelines:
1. Return items unused and in the original packaging. Refunds can only be issued for items in resalable condition. Some exceptions apply.
2. Return items within 90 days.
3. Pack fragile returns carefully as refunds can only be issued for items arriving undamaged. We
recommend insuring your return shipment.
4. For returns, a full refund, minus shipping charges, will be issued.
5. For exchanges please return the items following the same process as a return. A new order can then be placed online or over the phone for the new items.
6. Due to the nature of these fine pieces, furniture and lighting sales are final.
7. All webbing and fabric sales are final.
Damaged or Defective Items Your order is guaranteed to arrive in perfect condition. Please Contact Us immediately if your purchase arrives damaged or if any item is defective. We will offer either a replacement or refund. Send returns/exchanges to:
AaltoUSA.com
ATTN: Returns/Exchanges
700 Mendelssohn Avenue N
Golden Valley, MN 55427